EMALLA E-REX Rotary Tattoo Machine

1.Do you ship goods to most countries around the world ?

Yes, we can ship to most countries around world. We will let you know and inform you cancel the order If we are not able to ship your order when you placed it on our website. Our standard shipping time is 4-6 working days. But for some remote countries and cities, the delivery time can extend and may take 7-10 working days. 

If your delivery address is remote, we will assess whether the delivery time is feasible and may ask you to cancel the order. Thank you very much for your support and understanding!  

2.What is the shipping cost? 

Free Shipping over $199 for customer's order
Below $199, we will collect $16.99 shipping costs for customer's order

3.What is the shipping time?

Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

The time frame for order delivery is divided into two parts:

– Processing time (1-2 working days): All orders are being processed within 24 hours, and an order confirmation will be sent to you after the order was placed. We need 1-2 working days to inspect and pack the products before shipping to ensure everything is in good condition.

– Shipping time (4-6 working days): After processing and leaving the warehouse, the order usually takes 4-6 working days to arrive at your destination. 

Note: Please note that these are estimates and aren’t guaranteed; we will not be able to reimburse expedited shipping costs for packages that miss the estimated delivery date, nor do we refund shipping costs for returned items. If you have any questions about shipping or delivery, please contact our Customer Service at support@emallatattoo.com

4. Will I need to pay customs duties or taxes on my orders?

Customers from some European countries and South America countries such as Germany, Italy, the UK, Canada, etc. may need to pay duties or VAT according to your countries levying rules.

If you have any questions about shipping information, please contact us at support@emallatattoo.com 

EMALLA Official offers One Year Quality Warranty for all EMALLA BRAND Tattoo Machines. 

We try to make the most innovative and high quality products in the world, If you don’t have a positive experience for any reason, we will do whatever it takes to ensure you are 100% satisfied with your purchase. Buying items online can be daunting, so we want you to realize that there are absolutely zero risks in buying something from our website. If you don’t like it, we’ll make it right.

The One-Year Warranty is void if you:  

1. Overlubed your machine

2.Dropped your machine

3. Tampered with the motor

4. Replaced parts on your own

If you have any queries or concerns or need recommendations on any product, you can always contact us! You can reach us by email atsupport@emallatattoo.com,or you can reach out to us on social media (Facebook, Instagram). And please provide the order number, product pictures, and video when submitting the warranty verification email. This info can speed up the verification process. The final result will be sent to you by email.

If the machine breaks within 30 days of receiving the order and is still not repaired after contacting customer service, we will send you a new machine for free.

If the machine breaks within the warranty period, we will provide free maintenance. The problem of machines can’t be solved through remote support; you can ship the machine to our address for free maintenance. Meanwhile, the buyer will pay the shipping fee for sending it back.
You can contact us via email addresssupport@emallatattoo.com, and we will respond within 24 hours to 48 hours.

How can you pay your order ?

We accept paypal and credit card. If you have any questions about payment and order, please feel free to contact us at :  shop@emallatattoo.com 

When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password. You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.