FAQ
Shipping
Yes, we ship worldwide. For specific countries or regions, please message us for confirmation.
Free Shipping Over $199
Below $199, we will collect USD16.99 shipping costs
It depends on where you are. Our standard shipping time is 3-5 business days. But for some remote countries and cities, the delivery time can extend and may take 7-10 business days. Delivery details will be provided in your confirmation email.
Upon order creation, you will receive an email with your tracking information. You can visit the wesbite we offer to enter in your tracking number or order number to get up to date information on the status of your package
payment
No, we do not charge customers any additional fees on our website, the customs of your country will charge you taxes
We accept payment by Paypal and credit card.
Please check and make sure your network is available and try again later.
We can only check if the amount due was transferred into our account or not. We cannot know the reason about the declined payment by your credit card or Paypal.
account
Yes, you can place an order even if you don't log in.
Please confirm that the password you entered is correct, if you forget your password, you can change your password or log in a new account.
On the Sign In page, next to where you would enter your password, click the "Forgot password?" link. The link will direct you to a page where you can enter the email associated with your account. Click the "RECOVER" button to receive a "Customer account password reset" email and follow the directions in the email to set a new password. If you do not receive the "Customer account password reset" email, be sure to check your junk folder or spam.
order
Once your payment method processes after placing an order, you will receive an email with an order confirmation number. If you have not received an order confirmation number, please contact our service team at shop@emallatattoo.com
For full details on EMALLA’s return policy, click here.
discount
We feature promotional discounts regularly throughout the year. Sign up for our mailing list or join in our facebook vip group so that you’re the first to know about them!