Warranty Policy

EMALLA One-Year Quality Warranty

At EMALLA, we stand behind the quality of our products. All EMALLA brand tattoo machines come with a One-Year Quality Warranty.

We are committed to creating innovative, high-quality tools for tattoo professionals worldwide. If you don’t have a positive experience for any reason, we will do whatever it takes to ensure you are 100% satisfied with your purchase. Buying items online can be daunting, so we want you to realize that there are absolutely zero risks and feel secure when buying from our website. 

Warranty Coverage

Our One-Year Warranty covers any manufacturing defects or functional issues under normal use. However, the warranty will be void if the machine has been:

• Overlubricated
• Dropped or physically damaged
• Tampered with (e.g., internal modifications or motor interference)
• Disassembled or had parts replaced without authorization 

Repair & Replacement

If your machine experiences issues within the one-year warranty period, we offer free maintenance. If the problem cannot be resolved through remote support, we will send you a replacement machine for free. If you have any questions, or require warranty support, feel free to contact us at support@emallatattoo.com or reach out via our official social media channels @emalla.officialshop. We respond to all inquiries within 1–2 business days.

When submitting a warranty claim, please include:

• Your order number
• Clear photos of the product
• A video showing the issue

Product Protection

After purchasing Product Protection Services, consumers receive an email titled "XCOTTON PRODUCT PROTECTION PLAN PURCHASE CONFIRMATION", click the highlighted link in the email to access the Claims Center and file claims for mechanical/electrical failures or covered accidents.

Product Protection Coverage and Claims Rules