EMALLA One-Year Quality Warranty
At EMALLA, we stand behind the quality of our products. All EMALLA brand tattoo machines come with a One-Year Quality Warranty.
We are committed to creating innovative, high-quality tools for tattoo professionals worldwide. If you don’t have a positive experience for any reason, we will do whatever it takes to ensure you are 100% satisfied with your purchase. Buying items online can be daunting, so we want you to realize that there are absolutely zero risks and feel secure when buying from our website.
Warranty Coverage
Our One-Year Warranty covers any manufacturing defects or functional issues under normal use. However, the warranty will be void if the machine has been:
- Overlubricated
- Dropped or physically damaged
- Tampered with (e.g., internal modifications or motor interference)
- Disassembled or had parts replaced without authorization
Repair & Replacement
If your machine experiences issues within the one-year warranty period, we offer free maintenance. If the problem cannot be resolved through remote support, we will send you a replacement machine for free. If you have any questions, or require warranty support, feel free to contact us at support@emallatattoo.com or reach out via our official social media channels @emalla.officialshop. We respond to all inquiries within 1–2 business days.
When submitting a warranty claim, please include:
- Your order number
- Clear photos of the product
- A video showing the issue
Product Protection
After purchasing Product Protection Services, consumers receive an email titled "XCOTTON PRODUCT PROTECTION PLAN PURCHASE CONFIRMATION", click the highlighted link in the email to access the Claims Center and file claims for mechanical/electrical failures or covered accidents.
Product Protection Coverage and Claims Rules
Product Protection FAQs
- When does Product Protection take effect?
Accidental Damage Coverage begins immediately upon purchase, Extended Warranty activates after the manufacturer’s warranty expires.
Example: A 3-year extended warranty for a product with a 1-year manufacturer’s warranty (in purple):
- Cancellation Policy of Product Protection.
Cancellation is allowed anytime. Refunds depend on timing:
Within 60 days of purchase:
No claims filed: Full refund (100% of the Product Protection price).
Claims filed: Refund = Product Protection price - paid claim amount(s).
After 60 days of purchase:
Refund = [(Total coverage days - Days used) / Total coverage days] × Product Protection price - paid claim amount(s) (if any) - administrative fee (varies by state law, capped at $50 USD).
- Cancellation Policy of Product Protection.
No. Coverage is limited to product malfunctions or accidental damage.
- What is the claims processing timeline?
Xcotton Claims Response Timelines:
1. Initial response to claims within 24 hours
2. Payment or reorder processed within 2 business days if documentation is complete.