FAQs

The loyalty program is a rewards system designed to thank customers for their support. Members can earn points or benefits by making purchases, checking in, or completing specific activities.

You can join by registering through our website. Once registered, you’ll automatically become a loyalty member.

Joining the loyalty program is completely free.

You can earn points every time you make a purchase, complete a task, or participate in an event. Please refer to the "Ways to earn" for detailed earning rules.

Yes, points usually expire 12 months after they are earned.

You can check your current balance and transaction history in the 'Rewards' widget at the bottom right of the website or in your account dashboard.

Please contact our customer service within 7 days of your purchase and provide your receipt. We’ll help verify and update your points.

Sorry, points are non-transferable and cannot be combined with other accounts.

We usually offer membership tiers such as Member, Bronze, Silver, Gold, Platinum, and Diamond, based on the amount you spend on our website. Each tier provides different exclusive benefits.

Members enjoy various benefits such as earning points on purchases, exclusive discounts, special promotions, birthday rewards, and access to member-only events. Our membership benefits are still being improved, so stay tuned for more exciting rewards!

Yes! Members receive bonus points during their birthday month. Please make sure your birthday information is up to date in your account.

Yes! When you successfully refer a friend who registers and makes a purchase, both you and your friend will receive 10% off coupons.

If you haven’t used the coupon redeemed with points, you can click the “Revoke” button under the coupon to return the points to your account.

Please make sure you are logged into your email that is tied with your membership account. If you are still having issues with your benefits, please reach out to our team at support@emallatattoo.com