FAQ
Shipping
Yes, we ship worldwide. For specific countries or regions, please message us for confirmation.
Free Shipping Over $199
Below $199, we will collect USD16.99 shipping costs
We strive to process and ship all orders the same or the following business day (Monday through Friday, excluding major holidays), so long as the item(s) are in stock. All packages are sent insured and tracking information will be emailed to you upon shipment.
Our standard shipping time is 3-5 business days. But the biggest driver is ultimately based on where you are located and the behavior of customs. Delivery details will be provided in your confirmation email.
Upon order creation, you will receive an email with your tracking information. You can visit the wesbite we offer to enter in your tracking number or order number to get up to date information on the status of your package
payment
No, we do not charge customers any additional fees on our website. All international order taxes and import duties will be charged on entry to the receiving country, and are payable by the receiver.
We accept payment by Paypal and credit card.
Please check and make sure your network is available and try again later.
Sorry, your card is unable to be authorised. Please try pay again or call your card issuer or change another card to pay.
account
Yes, you can place an order even if you don't log in.
Please confirm that the password you entered is correct, if you forget your password, you can change your password or log in a new account.
On the Sign In page, next to where you would enter your password, click the "Forgot password?" link. The link will direct you to a page where you can enter the email associated with your account. Click the "RECOVER" button to receive a "Customer account password reset" email and follow the directions in the email to set a new password. If you do not receive the "Customer account password reset" email, be sure to check your junk folder or spam.
order
Once your payment method processes after placing an order, you will receive an email with an order confirmation number. If you have not received an order confirmation number, please contact our service team at shop@emallatattoo.com
For full details on EMALLA’s return policy, click here.
discount
Check out the Coupon&Sale page for the discounts that work best for you.
We feature promotional discounts regularly throughout the year. Sign up for our mailing list or join in our facebook vip group so that you’re the first to know about them!
Shop on our website, accumulate your cost and become our VIP member, you can enjoy up to 30% off on all of your orders.
OTHERS
You can email EMALLA Customer Support directly at service1@emallatattoo.com or support@emallatattoo.com. Or you can head to our Contact Us page.